FAQ


For shipping times & costs - see our shipping page.
To contact us - see our contact page.

Payment

ABN 14882163889. All prices are in Australian Dollars & include GST. We accept Visa, Master Card, Paypal, Afterpay, Zipppay, and EFT (contact us first to pay EFT and we'll arrange order for you). Yes do do provide wholesale discount - please see terms on wholesale page for more information.

Vintage & handmade items 

Our vintage products, antique collectibles and handmade items are intended for decoration purposes only. Vintage pieces may not meet current standards and are not intended to be used in their original capacity. They are sold for adult use only.

Refunds / exchange

A 5-10% fee will be charged on all returns, refunds and cancellations. This covers the banking, restocking and shopify fees.

We want you to be happy so please contact us if there is any issue with your order. We offer exchange or credit voucher on full priced items returned within 14 days of purchase. We do not offer cash refunds, so please chose carefully. NO refunds for orders paid with Afterpay or Zippay - only credit vouchers provided - no exceptions.

Purchases of SALE items are final. Sale items may be offered at a discounted price due to overstocking, slight damage, or a small fault, or discontinued line. Sale items are NOT returnable or refundable and are delivered as is at a discounted price. No returns, refunds or exchanges on Mystery Boxes. 

Custom made / preorders

We are happy to custom make and preorder in SOLD OUT items for you. Please allow 1 week for cutlery to be stamped, 1-2 weeks for stamps to be made, 4+ weeks for wax seals to be made, 4+ for preorder items to go through production (sometimes longer depending on artist).

We ship all items on your order together. If you want other items prior please place a separate order for preorder / custom items. 

All custom made / preorder items are FINAL and cannot be returned or refunded or cancelled for any reason. Placement of orders is confirmation that you have read and understood the following:

  • Pre-order / custom made items mean you're ordering an item not yet in stock.
  • Any items ordered alongside a preorder / custom made item will not be despatched until the final item has arrived in our warehouse. If you would like other items earlier, please place a separate order.
  • We cannot accept any changes or cancellations to your order once you have placed it due to commitments with our manufacturer.
  • We cannot be held responsible for any stock delivery delays due to unforeseen circumstances (such as Covid19 restrictions), but rest assured, we'll be hustling our hardest to get your items to you ASAP.

Damaged goods

Once parcels have left our warehouse via the courier, they are then the property of Australia Post / Aramex. If items were damaged or lost in shipping, please contact us asap, we make every effort to work with you but please note we will not instantly replace or refund. If your package rattles or looks squashed please do not accept it from the courier.

Steps to take:

  1. Couriers must be notified of breakages within 24hrs of delivery so you must click on tracking link we supplied you to couriers website and submit complaint to courier directly using your tracking number. Australia post - https://helpandsupport.auspost.com.au/s/delivery-issue 
  2. Take photo. Supply ONE SINGLE CLEAR IMAGE (not a collage) that includes the following:
    The damage/fault to your item(s)
    The packaging (box, bubble wrap, newspaper etc)
    The shipping label clearly showing your reference number (this does not have to be close up, so long as it can be zoomed in on and read)
    The above MUST be all included on ONE picture. This is to ensure the integrity of the claim and so the damaged items can be matched to the description we load for your parcel. 
  3. Keep ALL packaging, box etc and broken items so the courier can collect if required.
  4. Send photo and order details to us so we can also follow up for you.

Your order is covered by courier insurance for up to $300 if it can be proved it was broken in transit. If you'd like additional insurance added please contact us before ordering.

Returns

Please contact us and provide reason for return and invoice number. Returns must be sent within 14 days of purchase, and tracking number must be emailed to us to ensure safe and documented delivery. Any unauthorized returns will not be accepted. If items are to be returned to us, please make sure you provide the following details: Your full name, invoice number and date of email approved return. Items in original packaging / packaged not to incur any damage. Shipping charges are not refundable.


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