FAQ


Payment

ABN 14882163889. All prices are in Australian Dollars & include GST. We accept Visa, Master Card, Paypal, Afterpay, Zipppay, and EFT (contact us first to pay EFT and we'll arrange order for you). 

Pay it forward

Play pay it forward with us. Add a gift amount to pay forward. It's like paying for the next person (or people) at the coffee shop - an anonymous gift for good karma and to spread happiness. We love our community and how they love to give back! And yes a person before you may have added a pay it forward so you could get a FREE lucky dip gift too. It's all part of the fun of wonderland. On behalf of the person (or people) who get your gift, thank you, YOU ROCK, may your day be filled with fabulousness!

Please note: pay if forward lucky dip gifts are packed according to packing list not order number list so it's totally random who may get your gift. We like to think of it as the universes way of saying that person needs a little extra cheer. 

Vintage, natural & handmade items 

Our vintage products, antique collectibles and handmade items are intended for decoration purposes only. Vintage pieces may not meet current standards and are not intended to be used in their original capacity. They are sold for adult use only.

Please be aware: the majority of our products are handmade (ie vases) or natural (ie crystals), Markings, colour and shape character are a reminder of their authenticity and are not considered faults. 

Custom made / preorders

We are happy to custom make and preorder in SOLD OUT items for you. Please allow 1 week for cutlery to be stamped, 1-2 weeks for stamps to be made, 4+ weeks for wax seals to be made, 4+ for preorder items to go through production (sometimes longer depending on artist).

We ship all items on your order together. If you want other items prior please place a separate order for preorder / custom items. 

All custom made / preorder items are FINAL and cannot be returned or refunded or cancelled for any reason. Placement of orders is confirmation that you have read and understood the following:

  • Pre-order / custom made items mean you're ordering an item not yet in stock.
  • Any items ordered alongside a preorder / custom made item will not be despatched until the final item has arrived in our warehouse. If you would like other items earlier, please place a separate order.
  • We cannot accept any changes or cancellations to your order once you have placed it due to commitments with our manufacturer.
  • We cannot be held responsible for any stock delivery delays due to unforeseen circumstances (such as Covid19 restrictions), but rest assured, we'll be hustling our hardest to get your items to you ASAP.


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